Resources
Mail & Packages
Correct addressing of mail and packages is critical to insure prompt delivery to our residents.
Residents can view their on-campus living address by logging into Campus Express and choosing the "My Housing" tab.
Residents can view their on-campus mailing address for their College House by clicking on the Proper Format page.
Abandoned Packages
For packages that are not accepted by the Package Room (i.e. do not have a resident name, address, or a barcode) and are non-perishable, Residential Services reserves to right to dispose of the items as trash or request that the items be disposed of as trash by our partners in Housekeeping, Penn Jersey, or Penn Building Services after 14 days have passed, with day 1 starting the day of delivery, without the item being retrieved. During time periods when the campus is not at full occupancy, such as Move-In and Break Periods (Fall, Thanksgiving, Winter, Spring), day 1 would start on the first day that classes start or resume.
US Postal Service "Delivery Confirmation" services for mail sent to a College House resident apply only for delivery to the Philadelphia Postal substation, and not for final delivery to the Penn residence. It may take several more days for the USPS to sort and deliver the package to campus. Services such as UPS, FedEx and DHL deliver directly to campus, with more accurate confirmation options.
Package deliveries by vendors occur during Housing Mail's operational hours.
For updates on service impacts to USPS mail and packages, go to usps.com.
For information on recent changes to services and prices from USPS, please click the links below:
https://about.usps.com/what/strategic-plans/delivering-for-america/assets/DFA_Pricing_Factsheet.pdf
As a reminder -- only items purchased from Amazon can be shipped to the Amazon@Penn store. Ordering from another company -- use your mailing address!
All on-campus residents will receive email notifications related to all packages and delivered mail.
All mail and packages are tracked in a tracking data base including noting when a student picks up a package.
90% of packages are scanned the day they arrive. The other 10% come after 6 pm, which then are typically distributed the next morning. Students receive their packages within 8 to 12 business hours of the package being delivered to campus. Most packages are picked up by students the same day.
There are two Mail & Package Centers located on campus which are located in Hill and Harnwell College Houses. All residential mail and packages are delivered directly to the Mail & Package Centers. Letter mail is held and available for pick up at the Mail & Package Centers. Packages are either held and available for pick up at the Mail & Package Centers or they are distributed to package lockers for pick up.
Contact Info:
- Email: housingmail@lists.upenn.edu
- Harnwell Mail & Package Center Phone #: (215)573-0953
- Hill Mail & Package Center Phone #: (215)573-7384
Standard Operational Hours:
- Monday – Friday: 8AM to 9PM
- Saturday: 10AM-5PM
- Sunday: Closed
Holiday Operational Hours:
- Thanksgiving Thursday 11/23 – Closed
- Day after Thanksgiving Friday 11/24 – Reduced Hours 8AM-2PM
- Christmas Day Monday 12/25 – Closed
- Winter Break 12/26 to 1/5 - Reduced Hours - 8AM-7PM
- New Year’s Day – Monday 1/1 - Closed
- Martin Luther King Day – Monday 1/15 - Closed
- Memorial Day – Monday 5/27 - Closed
- Independence Day – Thursday 7/4 - Closed
- Labor Day – Monday 9/2 - Closed
Buildings Served:
Harnwell Mail & Package Center
- Du Bois College House
- Gregory College House
- Harnwell College House
- Harrison College House
- Gutmann College House
- Quadrangle (Ware & Fisher Hassenfeld)
- Radian College House
- Rodin College House
- Stouffer College House
Hill Mail & Package Center
- Hill College House
- Kings Court English College House
- Lauder College House
You will be assigned to a specific package locker location based on the building where you live. If you live in a building that doesn’t have package lockers than your packages will be available for pick up at the nearest building that does. You will be able to access this building from 2 AM – 7 AM daily to retrieve your package.
Residents will receive an email notification letting them know at what location their package will be available for pick-up.
- English House: Next to the Dining Hall entrance
- Harrison: Basement Lounge
- Harnwell: Basement Lounge
- Hill: Atrium
- Gutmann: First Floor Near Elevators
- Quadrangle: McClelland Room 134
- Rodin: Basement Lounge
- Each package locker location will have an instructional card with directions on how to operate the lockers.
- Residents’ addresses are assigned to specific package lockers closest to their residential building
- To use the lockers, you will scan the barcode that was sent to you in your package notification email at display monitor at your specified package locker location and the locker door containing your package will pop open. Once you have retrieved your package you will need to be sure to close the locker door so that it is ready to be reloaded for the next resident.
- If you need assistance operating your locker you may visit your Mail and Package Center and ask a Canon representative for help.
Your mailing address has been updated to no longer include a mailbox number. Your letter mail will be available for pick up at your designated mail & package center. Your packages will be available for pick up at either your designated mail & package center or package locker. You will email notification regarding the delivery of mail or packages which will provide you with information about where to retrieve your items.
Package lockers can accommodate shipping envelopes and small to medium sized boxes. Large boxes and oversized items will not fit into the package lockers and you will need to pick them up from your Designated Mail & Package Center.
Residents should use their living address (the physical building address for where you reside) when ordering perishable items. Residents can view their on-campus living address by logging into Campus Express and choosing the "My Housing" tab.
Flowers, plants, fruit arrangements or baskets, baked goods or similar items should be sent through local vendors or carriers as our Info Centers accept delivery of these items only through delivery by these vendors. After the items are logged in, the Info Center will contact the resident for pick up.
Restaurant and Grocery deliveries (Amazon Fresh Direct/Hello Fresh/Instacart/Grubhub/Uber Eats/DoorDash/Caviar/etc.) are not accepted by the Mail and Package Center or the Information Center Desks. Residents must receive these types of deliveries directly from their vendors.
Residents are asked to pick up any perishable delivery as soon as possible. If perishable items are not retrieved within 3 days of their delivery (date of delivery is day 1), the items will be disposed of as trash. Residential Services reserves the right to dispose of the items prior to 3 days passing if they begin to spoil or attract pests.
All perishable items listed – except for groceries and food take-out deliveries – would be delivered to and picked up at your building's Information Center. For groceries and food take-out, the items will be delivered to the following locations.
| Building | Location |
| Du Bois | On table in between stairs and emergency exit door on exterior |
| Fisher Hassenfeld | Underneath the arch of the Upper Quad Gate at Memorial Tower, outside of the Info Center's Windows |
| Gregory -- Class of 1925 | On table across from front door in corner of brick wall on exterior |
| Gregory -- Van Pelt | On table along brick wall in corner across from floor 1 lobby seating area/Info Center |
| Gutmann | On wooden table next to battery & light bulb recycling containers, overlooking 40th Street, on the floor 1 lobby |
| Harnwell | On table in vestibule beyond Front Door |
| Harrison | On table in vestibule beyond Front Door |
| Hill | On table in seating area across from the Info Center |
| Kings Court English | On table next to main doors (interior) |
| Lauder | On table in seating area across from the Info Center |
| Radian | On shelving unit next to main doors inside the building |
| Riepe | Underneath the arch of the Upper Quad Gate at Memorial Tower, outside of the Info Center's Windows |
| Rodin | On table in vestibule beyond Front Door |
| Stouffer -- Stouffer Hall | In cubbies behind the secured gate leading to the patio |
| Stouffer -- Mayer Hall | On the table in vestibule on the south side |
| Ware | Underneath the arch of the Upper Quad Gate at Memorial Tower, outside of the Info Center's Windows |
Penn students have several options for shipping items to campus.
- Amazon@Penn offers the Penn community a convenient and secure location to pick up and return Amazon orders. Additionally, Amazon Student and Prime Members will receive free same day pickup of orders place by noon on over two million items. Amazon@Penn is open at 1920 Commons seven days a week. Effective 5/22, operating hours will be: Monday-Friday, 9 am - 9 pm. Saturday and Sunday, 9 am - 7 pm. (Hours will vary during University breaks). Learn more at Amazon@Penn
- Any College House resident can use the University’s new PersonalShip program, allowing them to ship express mail packages via UPS and DHL at Penn’s discounted rates, for significant savings on shipping costs. PersonalShip is easy to use. Simply visit the PersonalShip webpage, click on the graphic and enter your Pennkey and Password; enter your credit/debit card information, fill out the requested information, print your shipping label and any other documentations, and affix it to your package.Please read the information on the front page carefully, as it outlines important instructions.
If you would like your mail and packages forwarded to an address other than your permanent address during the summer you must send and email to HOUSINGMAIL@LISTS.UPENN.EDU with the information listed below. Please note that mail and packages cannot be forwarded to international addresses per the U.S. Postal policy. We are also not able to forward packages sent from venders other then the United States Postal Services. For packages that cannot be forwarded you may chose to have them returned to sender or pay to have sent to you via Penn Personal Ship.
Information Needed For Forwarding
First and Last Name:
Spring 2022 On-campus Address:
Spring 2022 Moveout Date:
Temporary Address:
Primary Phone #:
Residents can begin shipping their non-essential items to your mailing address in advance of your arrival. However, items cannot be held longer than two weeks, so please time your shipments with that in mind. If you are planning on shipping packages to campus, make sure to ship only non-essential items. With a high volume of packages arriving to campus, it may take a bit longer than usual to get your packages.
During the first few weeks of the semester, Residential Services uses over-flow locations to help with the high volume of inventory. Please look at your email package notice to confirm the location of your package pickup.
Residents can contact housingmail@lists.upenn.edu for any questions about their mail service. Residents may also visit their Mail & Package Center during operational hours for assistance.