Resources
Information Centers
The Information Center in your College House is operated by the Residential Services Manager (RSM) and offers daily, front line, 24-hour assistance to residents.
It is the first point of contact for most residential concerns and provides services and support in areas of security, maintenance and equipment rental.
Quick Tip
Get to know your RSM! You’ll see them every day of the week, and they know a lot about the building operations of your home away from home!
The Information Center provides the following services:
- Assistance and follow up with maintenance and housekeeping issues
- The monitoring and maintenance of systems and controls for safety, security, key control and resident privacy
- Loan of lock out and special use keys
- Guest access, guest passes and resident sign-in
- Loan of moving carts
- Access to house staff and program info
- Sign-out of house-specific items such as game equipment
The Information Center is staffed on weekdays from 8 am - 4 pm by the full-time RSM, and by student and Allied Barton guard staff on evenings and weekends. The Information Center program is managed by the Building Administration team in Residential Services. At all other times, trained student or professional guard staff can respond to issues or call for help for more complex issues.
| Gregory College House | Carly MacDonald | 215-898-5202 |
| Harnwell College House | Cooper Reichwein | 215-898-5258 |
| Harrison College House | Danielle Arocho | 215-898-5256 |
| Hill College House | Barbara Roscoe | 215-898-5232 |
| Kings Court English College House | Adrienne Cromartie | 215-898-4562 |
| Lauder College House | Jacky Dang | 215-898-3000 |
| The Quadrangle | Alicia Ruise | 215-898-6886 |
| Gutmann College House | 215-573-3600 | |
| Rodin College House | Alexandra Etzin | 215-898-5254 |
| Stouffer College House | 215-898-6827 | |
| W.E.B. Du Bois College House | Jane Pablos | 215-898-5253 |
| College House at the Radian | Elijah Martinez | 215-746-1188 |
| Sansom Place West |
In any emergency, Penn's Division of Public Safety is staffed 24/7 and can be called directly at 215-573-3333
The Residential Services Manager (RSM) is a full-time University employee. They hire, train and manage student staff, oversee the delivery of daily services to the residents and House staff, and keep abreast of concerns affecting house condition, appearance and operations. The RSMs take a great deal of pride in serving their house residents in making sure that things run smoothly. The RSM and other Info Center staff can assist with questions or problems if your RA/GA/SA is not available.
The RSM works closely with Residential Services administration to advocate for students in handling maintenance and housekeeping issues. They set priorities, follow up on open work orders, and call for emergency repairs. They manage the building key inventory, documenting and controlling use of all student room keys as well as keys to service areas and common rooms.