Resources

Maintenance

Every room in the residential system is inspected prior to move-in to ensure that it is clean, in good repair and furnished with the inventory specified for the room or apartment. Below are additional ways we can all take care of our buildings. 

Residents can help take care of their community by taking good care of their rooms and public spaces, keeping them clean and reporting needed repairs or emergency issues.  We ask that residents help to minimize wear and tear on carpets, upholstered furnishings and wall surfaces. Preserving the house in good condition and properly utilizing the house operating systems will make for a more comfortable environment for all residents.

Housekeeping is provided seven days/week (except holidays) for all common areas in the residences, such as corridors, lounges, lobby areas, laundry rooms, and shared bathrooms in the traditional residences. 

How To Fill Out A Maintenance Request

1. Access work order 

2. Select "enter new work request”

3. Enter contact info

4. Select building and building code (it will advise you how to find the building code by clicking the arrow next to a box)

5. Type the name of your College House into the search box and select search

6. Select the building code that matches your College House

7. Fill in the floor and location field

8. Fill in the problem code

9. Problem details then click save

10. Description/title (include your building and room number in the title of the work order so we can better identify it for you!)

11. Leave the account space blank

12. Click save to submit

13. Await resolution- contact info center RSM follow up on initial request

  • Please be sure to clear the space around where the work will need to be done.
  • Have your belongings placed out of the way.

While maintenance will attempt to meet your needs relayed in the work order and the access to your space, please note that it is extremely challenging for maintenance to be scheduled, so please have your space ready for work to be done at any time after entering the work request.

To request routine repairs for your room or floor, use the work order website (AiM) at  www.collegehouses.upenn.edu/request.

Emergency facilities issues should be called into Facilities directly:  24-hours a day at 215-898-7208.

For facility issues, please use the Radian's resident portal. If you need help accessing it, please visit the Information Center to receive instructions on accessing the portal. 

If at any point you are experiencing a maintenance emergency, please call the 24/7 line at 215-222-4212.

Maintenance is provided to individual rooms and public spaces as requested, as scheduled by the University, or in response to emergencies.

 

Contact your Info Center and Residential Services Manager for follow up on initial requests and for additional help. 

  • Please wait for an 8-digit work order number that will be emailed to you.

  • Please patiently wait for maintenance to resolve the issue.

  • If you have any questions, please reach out to your RSM.

Examples of emergency versus non-emergency items:

  • Emergency:
    • Elevator entrapment
    • Fire Alarm
    • Suite door unable to be secured shut/locked
    • Power loss
    • Water intrusion/leak/flood
    • Non-working Fan Coil Unit (no heat/no air conditioning)
    • No domestic water
  • Non-Emergencies:
    • Broken blinds
    • Burnt Out light bulb
    • Furniture issue
    • Hole/Dent in the Wall
    • Appearance of pests