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For all of your questions regarding your residential essentials, we've got you covered. Don't hesitate to reach out to us so we can help you #LivePenn.

Email Penn Residential Services    Telephone Penn Residential Services

Contact Information

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Department of Residential Services

Stouffer Commons 
3702 Spruce Street
Philadelphia, PA 19104-6027

Hours: Monday through Friday, 9AM-5PM
General Email: living@pobox.upenn.edu
Phone: 215-898-3547
Fax: 215-573-2061

General Questions?

Mail or parcel delivery    
housingmail@lists.upenn.edu

Move-In    
bsd-movein@pobox.upenn.edu

Move-Out    
bsd-moveout@pobox.upenn.edu

Room Inventory reporting    
bsd-myroom@pobox.upenn.edu

Billing Questions?

Rent/Assignments    
living@upenn.edu

Room damages    
bsd-damages@pobox.upenn.edu

Summer housing    
bsd-confsvcs@pobox.upenn.edu

Department Units

General Administration    
215-898-3547

Housing Assignments    
215-898-8271

Building Administration    
215-898-3547

Off-Campus Services    
215-898-8500

Hospitality Services    
215-898-9319

Disclaimer

Housing Record Retention Policy

Records will be purged as soon as is practicable after the conclusion of the retention periods described in the schedule below.

  • Housing Records (Including addresses and length of stay) – Four years. Data will be securely deleted, if technically feasible. All data created before July 2011 is no longer available. 
  • Key Log – Five-years post the academic year in which it was created, securely destroy. 
  • Key Log – Five-years post the academic year in which it was created, securely destroy.