Contact Us

Department of Residential Services

Sansom Place West

Hours: Monday through Friday, 9AM-5PM
General Email: living@upenn.edu
Phone: 215-898-3547
Fax: 215-573-2061

General Questions?

Mail or parcel delivery    
housingmail@lists.upenn.edu

Move-In    
bsd-movein@pobox.upenn.edu

Room Inventory reporting    
bsd-myroom@pobox.upenn.edu

Billing Questions?

Rent/Assignments    
living@upenn.edu

Room damages    
bsd-damages@pobox.upenn.edu

Summer housing    
Hospitality@upenn.edu

Department Units

General Administration    
215-898-3547

Housing Assignments    
215-898-8271

Building Administration    
215-898-3547

Off-Campus Services    
215-898-8500

Hospitality Services    
215-898-9319

Records will be purged as soon as is practicable after the conclusion of the retention periods described in the schedule below.

• Housing Records (Including addresses and length of stay) – Seven years. Data will be securely deleted, if technically feasible. All data created before July 2011 is no longer available. 
• Key Log – Five-years post the academic year in which it was created, securely destroy.