Residents have a reasonable right to appeal all fees, fines, and charges associated with their residence on campus. These appeals, though, must be completed in a timely fashion and within three months of the charges being posted.
Residents who wish to appeal a charge or request an exception to a policy should begin by writing to firstname.lastname@example.org. Residents who wish to appeal the initial appeal decision made by a Residential Services staff member (i.e., the response to the email sent to email@example.com), should write to the Appeals Committee.
The Appeals Committee shall serve the purpose of overseeing cases where a resident is requesting an exception to a policy, procedure, or dining/residential charge. The Committee, or an appointee, will review each case and make a decision based on the information provided. A decision by the committee is final. However, a decision by an appointee may be appealed to the Committee and will be stated in the decision letter from the appointee.
The Appeals Committee is comprised of a representative from Housing Assignments, a representative from Penn Dining, a representative from Building Administration, and three University of Pennsylvania students. In the event that a member of this group has a personal connection to the appeal that person would be removed from the case.
To appeal a policy, procedure or charge, the affected student must submit an Appeals Form and any additional supportive documentation. Appeals can be submitted via e-mail at firstname.lastname@example.org or delivered to Residential Services at Stouffer Commons, mailed to: Residential Services, Stouffer Commons, 3702 Spruce Street, Philadelphia, PA 19104, or faxed to 215-573-2061. Appeals of charges must be submitted within 90 days of being billed.
As a general rule, appeal reviews by the Appeals Committee will involve review of the documentation and not involve attendance of the appealing student. In most cases, if a meeting is needed, it will occur with a representative from the Housing Assignments Office or Building Administration group. However, it is the discretion of the Appeals Committee if they choose to invite the student to present the case in person and answer questions.
Appeal decisions will be communicated by e-mail within 14 business days of being submitted, unless additional information is required.