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Terms and Conditions 2020-2021

The following terms and conditions outline the policies that allow students to live in housing at University of Pennsylvania. Within these guidelines are eligibility requirements, occupancy periods, vacancy and room changes, charges and cancellation procedures, among others. The University reserves the right to issue reasonable amendments to these Terms and may from time to time issue regulations concerning housing. The resident agrees to be bound by such changes.

Be sure to read through this section carefully, as you will be held responsible for all of the material covered in this Terms and Conditions section.

For questions regarding these Terms and Conditions, Please contact the Department of Residential Services, living@upenn.edu, or call 215-898-3547.

This agreement is for space in a University residence (not a particular room or bed). It remains in effect in the event of a room change. These Terms and Conditions (“Terms”) incorporate by reference the Residential Policies and Procedures, as well as all other regulations, policies and procedures published by the University. These documents, together, constitute the agreement between the resident and the University. Residents are responsible for knowing and adhering to these Terms and Conditions for University Housing, the Residential Policies and Procedures, as well as all policies and procedures published by Residential Services, College Houses, and the University. Residents are expected to conduct themselves in a manner that demonstrates due regard for other residents and guests. The University may take disciplinary action against a resident and/or terminate their room assignment for failure to comply with these Terms.

The space is to be used only as a residence. No business, storage of inventory or other non-residential use of space is permitted.

Residential Services uses email to communicate to residents regarding housing matters. Residents are responsible for checking their Penn email account on a daily basis.  Residents are advised to add donotreply@upenn.edu to their contacts in order to never miss a message

The Occupancy Period begins on the move-in date in effect for the resident, when the resident picks up keys, or when they move possessions into the room, whichever comes first. The Occupancy Period ends on the move-out date in effect for such resident. The move-in and move-out dates and times for residents are set forth in detail in the Department of Residential Services / Office of College Houses and Academic Services communications.

First year, newly enrolled transfer students, and exchange students are required to live in housing and cannot cancel or terminate a housing assignment unless the student is no longer attending the University.


Upperclass and graduate students may cancel prior to picking up keys or occupying a residence. The cancellation must be submitted via Campus Express, MyHomeAtPenn, or in writing by the student to the Housing Occupancy Office at living@upenn.edu.

Students no longer able to live on campus for the Spring 2021 semester must email living@upenn.edu in order to request a housing cancellation.  If the cancellation is approved and the student has not checked into their assignment, they will receive a 100% refund of their spring room rent.

After a resident has either taken occupancy, checked in or activated door access, the financial obligation cannot be cancelled by the resident. A resident may request and be granted Early Termination by submitting an Early Termination Request through My Home At Penn.  The following cancellation schedule will apply for the Spring 2021 semester: 

  • Student checks out prior to February 1, 2021:  prorated room rent refund
  • Student checks out prior to March 1st  (last date for students to arrive on campus):  prorated room rent refund, plus $500 cancellation fee
  • Student checks out after March 1, 2021: no room rent refund

The University reserves the right to terminate an assignment and repossess the room(s) for failure to pay University fees, for violation of University, College House, or Residential Services policy, when a resident is no longer a registered Penn student, or when cancellation is necessary in the interest of health, safety, or the administration of the University’s residence program.

Only full-time registered students regularly enrolled in a degree program at the University who are in good financial and disciplinary standing may occupy a room(s). Graduate students residing in Sansom Place may share their one bedroom apartment with a spouse or partner 18 years of age or older. Families with children cannot be accommodated.


The University of Pennsylvania does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status or any other legally protected class status in the administration of its housing program.

The resident agrees to occupy the space assigned and not permit any part of that space to be occupied by another person who has not been assigned to the space by Residential Services.


The University reserves the right to change the capacity of the room(s) permanently or temporarily. Students may request reassignment to another room; however, reassignment is subject to availability, schedule, and authorization by the Assignments Office. The University cannot guarantee that a student will be reassigned to other housing.


The University reserves the right to assign students to different rooms if such reassignment or termination is necessary or advisable in the interest of health, safety, consolidation of resources, or the administration of the University’s residence program.

If for any reason a vacancy occurs in a multiple occupancy unit, the remaining residents of the unit will accept a roommate assigned by the University. If the roommates discourage or fail to accept the occupancy of an assigned roommate, they will be subject to disciplinary action that may include relocation, fines, additional rent, and/or termination of their assignment. If the residents fail to make room for new occupants, staff may consolidate or pack possessions and assess charges.

All student accommodation requests must be approved by the Office of Student Disabilities Services. The requestor must provide the University reasonable notice to review the request and prepare approved accommodations.

A resident is required to check-in and check-out formally at the Information Center. Before moving-out, a resident is required to remove all trash and leave the room(s) clean and furnished with original furnishings. All charges for additional cleaning required, for removal of personal property, and for any loss or damage caused by the resident(s), will be billed equally to the residents of the room or apartment. Failure to move-out and formally check-out by the assigned move-out date and time will result in a daily financial cost, plus daily rental fees and possible eviction. Belongings left behind upon move-out or expiration of the occupancy period will be considered abandoned and will be disposed of by the University with no liability.


Early arrival and late check-out may result in additional charges.

All due dates for charges are set by the Office of Student Financial Services. All charges unpaid after the due date will automatically be subject to a late charge established by the University. Any dispute of charges must be made in writing within 90 days after the charge is posted. The University may cancel an assignment for the current or forthcoming year if the resident owes any unpaid charges to the University for the current or previous year as shown on a resident’s account.

The University reserves the right of entry to the room(s) by authorized representatives for the purpose of inspection, establishment of order, repairs, maintenance, inventory correction, extermination, cleaning, or in case of emergency or other reasonable purposes.

Access to residences is limited to University students, non-student residents, faculty, staff, authorized guests and authorized contractors.

The University shall not be liable for any damages to or loss of personal property in the room(s), common areas, outdoor areas, storage facilities, or mailboxes assigned. Students are strongly advised to purchase insurance coverage for their personal belongings.

Alterations to the room including its walls, floor, ceiling, doors, wiring and furnishings are prohibited. Students are responsible for the cost of repairing damage to the room(s) and building in case of fire, smoke, etc., if caused by a violation of residential policies. Repair charges will be assessed to the resident’s bursar bill.

The presence of pets in a residence is prohibited except for fish that can humanely be kept in an aquarium not larger than twenty gallons.

Smoking is not permitted in University residences.